I have a BCM450 Rls 5 with RCC. I had 1 report that an agent logged out exactly at the same time that a call was delivered to her. The agent immediatley put the call on hold and while the caller was on hold the RCC real time showed the call in queue in error. When the agent took the caller off hold the real time queue corrected itself with no calls in queue. Any ideas on why this happened?
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BCM caller shows in RCC queue in error
- Thread starter CRIMobile
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