BCM 50

[clintf]

i have 6 BCM 50s all networked with 4 digit dialing between locations everything works great the only problem i am having is the calls get disconected at exactly 14:59 the call quailty is always good just every 14:59 the call is just dropped.

i did a feature 77 after the calls were dropping and found the time the same each time is there any timeout settings in the bcm that would cause this ? or do you think its something on the network side ?

 

[r307]

Are they IP sets? It could be the network causing a loss of heartbeat. I think I'd view BCMMON, UIP trace at that time to see what type of disconnect is occurring.

 

[clintf]

not IP phones, just the standard 8 button set, it has to be a timeout on the network side i m sure.

 

[acewarlock]

Do as r307 said to do or your just guessing. Post one of the disconnect's.




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[clintf]

Can ayone give me some more detail on how to use UIP trace not sure how to do this ?

 

[Deweyhumbolt]

Open BCM Monitor and look at the tabs on top. One will be UIP, just click and watch.

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[clintf]

I ended up using wireshark and found the problem to be on my sonicwall firewall devices. when the connection started it opened a TCP port with the other BCM then handed it off to UDP and in my default firewall settings i had TCP timeouts set to 15 minutes, i just setup a special rule from BCM ip address to BCM ip address to keep the TCP timeouts to 420 minutes and all is now fine. thanks for all the help.

 

[hawks]

Thanks for sharing the solution.