BCM 50 Voice Mail not accessable via Element Manger

[Sam173]

I've seem to be unable to connect with the voicemail, I have connectd via OAM, I'm able to launch go to Voice messaging/contact, then I click on launch Call Pilot Manager and ntohing happens.
I have a hunt group set up and need to click the return to menue which I'm not able to find via Telset in the Table 1 as an option, thus the calls are dropped after 12 rings (call back transfer set to 12 from standard 4).

With a complex network I've been able to ping the given IP once and then failing, I can't launch via the web, IT told me to connect to certain ports off the Switch and still no luck. I did find a FAQ on confirming the IP address F*8, which I will do later this morning. Assuming I have the correct IP, which I truely beleive I do, because last spring I did log in via the IP address, is it possible the network fire wall is causing greif? I at least should be able to connect via Element Manager


Thanks

 

[ironhorse17]

Can you acces call pilot via telset? Feature 983

 

[Sam173]

Yes, most of my voicemail programming has been done via F 983, but I don't see where the "return to menu" option is found via telset I've looked verywhere, Table 1

 

[curlycord]

When clicking Launch and nothing happend the biggest culpit was the java version used.

If you talking about Return to AA that is under AA/GRTG


=----(((((((((()----=
curlycord

http://www.curlycord.com

 

[oldestgeek]

If you're using the OAM port I doubt you're passing through a firewall as you are directly connected, unless you're talking abot one on your computer. If that were the issue I doubt any internet pages would load. Could be something wrong with your computer, likely Java bersion, or the BCM web service has stopped. Try to launch a session directly to the BCM IP address. If you see the BCM home page, the BCM web service is running. If you can't connect there either, you probably need a reboot.

 

[Sam173]

Hey everyone, thanks for the moral support, there was a fire wall issue and the IP address I was given was wrong, once I F9*8 and checked it out I was able to log in and activate the return to AA

Sam