BCM 50 Reporting for Contact Center 2

[miller3383]

I am trying to install Reporting for Contact Center for a BCM 50 system. I never get the message "Install Complete." So I am assuming that the installation never finishes. At some point in the middle of the install I get a dbcheck.exe with an "ok" button. Whenever the ok button is selected it waits a second or two and then the dbcheck.exe appears again and again. The set up process will not progress past this step. Can someone give me some guidance on how to resolve this issue?

 

[stsguy]

delete all of the net framework on the pc. then reinstall the software.it will install the correct framework on the pc

WORK SMART NOT HARD

 

[miller3383]

Isn't that a little dangerous? Everything uses net framework! Will it be restored properly?

 

[stsguy]

yes.i did this towindows xp to get it to work properly

WORK SMART NOT HARD

 

[PeteITEL]

You might find the Knowledge Base useful on

http://www.rcc5.net

It covers RCC 2.45 and upwards, as well as a free upgrade to RCC 5.0