justin42279
MIS
Hi everyone,
I have a problem and I'm hoping someone might have a solution. I have a BCM 50 running 6.0 setup with two incoming centrex lines. In callpilot, I have a CCR configured with a transfer option to #XXXXXXXXXX. We also use Feature 71 during the day to transfer calls to an hosted IVR. Our local phone company is trying to change out some hardware on their end that causes our CCR transfer to stop working but using feature 71 works perfectly. We can also test with a regular hand set and it works perfectly on the new hardware. On my end, I see our system disconnect the call off of the line, but almost immediately, the call is returned to us. Does anyone have any suggestions that I could try in callpilot?
Thanks!
I have a problem and I'm hoping someone might have a solution. I have a BCM 50 running 6.0 setup with two incoming centrex lines. In callpilot, I have a CCR configured with a transfer option to #XXXXXXXXXX. We also use Feature 71 during the day to transfer calls to an hosted IVR. Our local phone company is trying to change out some hardware on their end that causes our CCR transfer to stop working but using feature 71 works perfectly. We can also test with a regular hand set and it works perfectly on the new hardware. On my end, I see our system disconnect the call off of the line, but almost immediately, the call is returned to us. Does anyone have any suggestions that I could try in callpilot?
Thanks!