bcm 50 call transfer

[felsensteiner]

hi,
need help ,have read the docs and still dont get it
I need to redirect the main ACD number to an external number from an extension telephone
facts
bcm50 with cc,one target acd line,4 isdn bri,i2050 telephones with redirect allowed,

line redirect works fine for my line, call forward also works fine,
Ive tried staying logged in as last agent and forwarding my phone F4 the acd call is forwarded but you cannot hear anything when answered
this is just a temp setup for a week on and off ,so I dont want to go into any permanant setup night call forward and so on, is there a simple way ?
thanks in advance

 

[Macoles]

Hi there

I have hit this problem too. It seems that you cannot call forward a target line that hits call pilot before hitting an extension or hunt group.

Line redirect works fine but if you want to redirect as many lines as we do is cumbersome.

Top tip is have the target line hit a huntgroup and then redirect into call pilot, you will then find the target line transfers fine.

Presumably this will be fixed at some point.

The problem is definitely influenced because the call hits the skillset before hitting the set, even if the target line is directly directed to the set.

Sorry new to this so the jargon is probably off wack but you should get the idea.

If anyone hears of a fix for this let me know as I want calls to be distributed by the skillset.

Cheers!

 

[cook1082]

If CC is answering turn on delay answer if AA add more rings to be answered.

 

[Macoles]

May not have explained well enough the problem is not that cc answers it is that when the call is transferred you cannot hear the incoming caller. The incoming caller gets dial-tone.

Tried your suggestion of changing the delay answer on the skillset to 00.15 and 30 respectively but problem still not solved.

I too would like to get this resolved as we have cc but have to initially route calls via a hunt group first!

 

[felsensteiner]

Macoles
the hunt group worksgreat thanks !!,for the moment the problem is solved but a more solid solution like you say would be better