BCM 50 Call Pilot Primary UI

[Butch42]

I have problems with feature codes Feature 980,982,983,984,985, and 986. My guess is call pilot was configured as primary interface on orginal install. Is there a way i can place primary interface back to NVM? I have tried doing it but seems to stay call pilot even though it shows NVM.
Thanks

 

[cook1082]

You can change it in the properties of CP but the feature codes are the same for both CP and NVM in the BCM.
What problems are you having?

 

[Butch42]

Seems like only feature 981 is working. No other feature for Call Pilot is working.

 

[curlycord]

Try F9*1 to see what feature they are.
Of F**XFTEST and remove the features and reboot.

CP and NVM is only once your past entering the Feature code.


=----(((((((((()----=
curlycord

http://www.curlycord.com

 

[Butch42]

I have tried F9*1 and it gives me something funky like modem number. I figured possibly that the featured codes need to be defined but i do not have that as a option at this time. The only feature code that works is feature 981 it seems.

 

[cook1082]

They all should work. Try a reeboot!

 

[Butch42]

I did reboot last Friday. Nothing different. This is the first time i have come across this type of issue. It is weird.

 

[cook1082]

You could do a reinstall of the VM. This could clear the problem.

 

[Butch42]

What would be that procedure? Everything i read seems to be for a standalone Call Pilot. For example under operator settings you should see reinstall. I do not. I have no other feature then F981. Thanks for your help

 

[cook1082]

You could try a cold reset of the system. Or a level 2 reset.Either will wipe all programing out.

 

[Butch42]

Thank you i do agree that would be a option.

 

[Dasheen]

Was your system up to date w/ patches?

 

[Butch42]

No it is not up to date with patches.

 

[curlycord]

What did F**XFTEST show? or have you tried yet?


=----(((((((((()----=
curlycord

http://www.curlycord.com

 

[Butch42]

I am scheduled to be onsite tommorrow. I will try F**XFTEST. I will let you know.

 

[snowman50]

There are 2 places this can be changed
1: in properties
2: in class of service

Try changing it first in the CLASS OF SERVICE allocated to your mailboxes.


User Interface Style:

The user interface used for the mailbox. There are two mailbox UI
choices: Norstar Voice Mail (NVM) and CallPilot (CP).

 

[Butch42]

Thanks i will try that tommorrow i will let everyone know. I will pay you folks a compliment to say that my companys tech support was not as helpful as you folks been.

 

[jrunt]

Butch42 - I am having a similar problem. Were you able to resolve this issue? If so, could you please post the resolution?
Thanks

 

[Butch42]

I tried everything listed above. The only thing that worked for me was a Level 2 reset which wiped out everytning. I then reinstalled as NVM as primary UI. I had all feature codes at that point. It was a small system. I made changed before i did the level 2 reset and everything looked like it took but did not. Hope this helps.