BCM 450 with 3rd party IVR

[jimmer911]

what is the best way to connect the bcm 450 with 3rd party IVR


JPH

 

[koulioumbis]

hi can you give us more details. What do you need to do?
How do you mean to connect IVR with BCM?
Can you be more spesific?

thanks
Nikos

 

[jimmer911]

bcm 450 rls 6.0 with 95 digital phones and PRI

need to connect to IVR via SIP

hope that helps

JPH

 

[jimmer911]

if this helps the ivr is freepbx

JPH

 

[koulioumbis]

So you have the IVR that is SIP server doing database connection? or just DTMF IVR? And then you want to pass calls to BCM?
Is this your need?
Nikos

 

[jimmer911]

The IVR does have a published number that security Guards call into this IVR, they dial in their Badge number followed by another number which is a number i guess given to customers accounts, and it activates security guard is calling in for on active duty. Just a string of digits they dial in and hang up. So in reality IVR does have a number. Let me attach what IT GUY said, i will cut and paste and highlight part he said that maybe of interest to your call forwarding part of solution per your email below

We have a LINUX server with FreePBX installed that handles our IVR calls. There is no Analog, the lines are VOIP and do not need analog input. Now we want the calls to a particular number go into this server and be handled there.





JPH

 

[koulioumbis]

So you need SIP trunks between your FreePBX in peer mode and BCM450. Do you have keycodes ( keycode is activation license)
for SIP trunks activated on your BCM? Also your BCM450 is release 1.0 release 5.0 or 6.0?

Regards

Nikos

 

[jimmer911]

6.0

JPH