BCM 450 VM, AA, and element manager FAIL

[Gameplyr]

Good morning,

Have BCM 450 and it seems VM and AA simultaneous failure. If it was a Call Pilot I could understand, VM from telset says inactive feature.

element manager detection says bcm, but connection fails with 'connect determine device'

Can't find man for telset connection to BCM. Any help on above and telset connection would be helpful.

 

[curlycord]

Sounds like hard drive failure.....call a tech in.



=----(((((((((()----=
curlycord

http://www.curlycord.com

Toronto Canada

http://www.telcopc.ca

 

[SupportDude]

Agree with Curlycord.
Sounds like a HDD failure.
There is also an issue with 450r1.0 power supplies that present symptoms like a HDD failure.

-SD-

http://www.mysupportguy.net

 

[Gameplyr]

hmm, my experience is computers says HDD goes, all systems fail, but not just bits and pieces. but not linux expert, so IDK if reacts different.

Wouldn't the whole BCM fail is the HDD failed? Call routing using DID is working.

 

[Splic3d]

The base unit will sometimes run for the telecom portion of the system but Call Pilot needs the HDD to function. I have seen this before. I agree that it is possibly the HDD.

http://www.i3techgroup.com

Avaya/Nortel/NEC/Asterisk/Access Control/CCTV/DSX/Acti

 

[Gameplyr]

DOH! I am brain dead. In my rush to try and figure this one, I TOTALLY forgot separation inside BCM. In my poor defense, more used to MICS 7 and CP150. DOH! (again)

You're right MCM handles most telco and HDD does VM, EM, etal. so yes I have to agree HDD is MOST likely culprit

THANKS ALL FOR YOUR QUICK RESPONSES!

 

[snowman50]

I always thought the bcm450 was combined within the base unit and therefore required a hard drive to be working otherwise all fails.

The bcm 400 4.0 had separate msc card and would still work if the hard drive failed.

You cold try a reinstall of the call pilot using f982 to restore the software.

I also have had issues with power units failing lately and system would be in a continuous reboot loop.

 

[SupportDude]

You are correct Snowman.
Everything runs off the HDD on the 450, but it may only be a part of the drive that got corrupted, or it could be a power supply issue. The best way to verify the HDD integrity is to connect to the serial port and watch the boot process. Any errors should show up.
Null modem Cable
115,200
8-n-1
No flow control

-SD-

http://www.mysupportguy.net