Greetings:
Have a situation in an office receptionist setting.
Phone is configured for
2 intercom keys
and
2 line appearances - set to ring only.
DND Busy is off
FWD No Answer is set to VM DN
Fwd Delay is set to 4
FWD Busy is blank
Situation:
Call 1 comes in and in answered
Call 2 comes in and rings in background - goes to VM if unanswered
Issue arises if/when a call on 1/2 is on hold and is talking to call 1/2 and call 3 comes in - caller gets busy signal
My intent is for the 3rd(4th, 5th etc calls) to go to voice mail
She does not want to try to manage more than 2 calls at one time so I want to avoid adding an appearance or intercom key if necessary. I just simply want excess call to go to VM.
Is this possible and what is the best practice way of accomplishing this?
TIA
PS Also what is the relationship between line appearances and intercom keys, do they or do they not go hand in hand?
Have a situation in an office receptionist setting.
Phone is configured for
2 intercom keys
and
2 line appearances - set to ring only.
DND Busy is off
FWD No Answer is set to VM DN
Fwd Delay is set to 4
FWD Busy is blank
Situation:
Call 1 comes in and in answered
Call 2 comes in and rings in background - goes to VM if unanswered
Issue arises if/when a call on 1/2 is on hold and is talking to call 1/2 and call 3 comes in - caller gets busy signal
My intent is for the 3rd(4th, 5th etc calls) to go to voice mail
She does not want to try to manage more than 2 calls at one time so I want to avoid adding an appearance or intercom key if necessary. I just simply want excess call to go to VM.
Is this possible and what is the best practice way of accomplishing this?
TIA
PS Also what is the relationship between line appearances and intercom keys, do they or do they not go hand in hand?