BCM 450 forward main line

[BrokenBear]

Greetings all,

I am in the US and I have a BCM 450 in the UK and I am trying to froward the main line to our German office.

We currently have a main line forwarding procedure that works. The UK office main line is forwarded to someones cell phone number in the UK by changing the CCR tree to the correct value in the Greeting Table for morning, afternoon and evening and the target number in the CCR Transfer Node Properties is the cell phone number.

When I change the target number from the cell phone to the Germany office, the attendant says immediately that the user is not answering and hangs up. I traced the call in BCM monitor and I saw it try to dial, but it was rejected.

The only difference in the numbers is that one is a local UK cell phone number and the German office is an international call. I can call the Germany office from the UK office on my 2050 soft phone using the same dial pattern I am trying to use in the call forwarding scenario.

My guess is that I need to change some sort of permission in the BCM to allow the auto attendant to dial out internationally by a class of service? Or allow more digits to be dialed?

Any help on this would be awesome.

Thanks to all!!!

 

[Crowtalks]

I'm just throwing things out here...what happens when you try to forward your softphone to that number and then dial the softphone?

I know in the past, there have been issues with people attempting to hack systems by using the Call Pilot as a path in and out of the system...I had that happen to a few of my systems in years past. Check the call pilot extensions and see what restriction filters they are using, you may need to modify the filter and possibly check and increase the dial length of the public network...maybe you could see at what point in the Monitor the call is failing...possibly you may need to enter a pause?

Would playing with routing and destination codes and digit insertion make a difference? (perhaps the international outdial and country code could be added at the route/destination code level?)

May not help...just brainstorming...

Jim

"If I had known it would turn out like this, I would have became a locksmith" Albert Einstein

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