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BCM 450 Doesn't Hear DTMF Tones for Phone Tree

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mkbrick

IS-IT--Management
Oct 17, 2012
13
US
Any ideas on how to resolve for a BCM 450 that does not process DTMF tones when users access the phone tree menu? Callers press numbers multiple times to no avail and then on the rare occasion it works. the tree is set up correctly and worked in the past. Any insight appreciated!
 
Did you change carriers or any other changes since it worked?
 
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