Hi Guys,
So i have never seen this one before but i'm hoping someone has.
It's a fairly large BCM 450 with about 100 phones and it's a raid.
That last 2 weeks we have a condition where the call pilot goes buggy . in the begining people will here the VM greeting and as soon as you get the beep to leave a message the call pilot lady gives a message saying the recording is to short and cuts them off. eventually the voicemail services stop responding all together so if you do a F985 or F981 the screen just stays blank. the receptionist also cant do F986 to transfer directly to VM , when she preses F986 it puts the caller on hold instead. From my side if i try to load the call pilot web manager it take forever to load and finaly says call pilot busy try again later.
When i reboot the whole BCM the call pilot starts runing again for a short while.
When this happens i looked at the services manager and the voicemail service shows as running but if i say restart it is unable to stop the service so my only option is to reboot the whole platform.
There are not any alarms either that pertain to this and the system was patched to the last smart update in 2016 which is 22 if i remember correctly.
The raid status shows as good and i don see any disk problems as the BCM's web page still works fine and i can access the elemanager no problem.
I checked the recording time available in the call pilot web interface and it has plenty of room
We did do a change on the IP address a few weeks ago and i configures a backup SIP trunk to the PRI and a stun server which works fine as well .
But it seems the problem coincided about a week after that
Any ideas why my call pilot is acting up?
Thanks
So i have never seen this one before but i'm hoping someone has.
It's a fairly large BCM 450 with about 100 phones and it's a raid.
That last 2 weeks we have a condition where the call pilot goes buggy . in the begining people will here the VM greeting and as soon as you get the beep to leave a message the call pilot lady gives a message saying the recording is to short and cuts them off. eventually the voicemail services stop responding all together so if you do a F985 or F981 the screen just stays blank. the receptionist also cant do F986 to transfer directly to VM , when she preses F986 it puts the caller on hold instead. From my side if i try to load the call pilot web manager it take forever to load and finaly says call pilot busy try again later.
When i reboot the whole BCM the call pilot starts runing again for a short while.
When this happens i looked at the services manager and the voicemail service shows as running but if i say restart it is unable to stop the service so my only option is to reboot the whole platform.
There are not any alarms either that pertain to this and the system was patched to the last smart update in 2016 which is 22 if i remember correctly.
The raid status shows as good and i don see any disk problems as the BCM's web page still works fine and i can access the elemanager no problem.
I checked the recording time available in the call pilot web interface and it has plenty of room
We did do a change on the IP address a few weeks ago and i configures a backup SIP trunk to the PRI and a stun server which works fine as well .
But it seems the problem coincided about a week after that
Any ideas why my call pilot is acting up?
Thanks