BCM 450 Answer DN issue

[mbendo]

Guys,

A little new to the BCM 450, used to IP Office. I have a customer that has a little issue with their Answer DN's. Basially a secretary has a boss's DN on her phone in order to answer his calls. When she is on the phone and the bosses phone rings, no answer, the caller gets her voicemail, not the bosses. Any way to fix it so the call reverts back to his voicemail instead?

 

[curlycord]

In Capabilities of her DN turn off Forward Busy.

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http://www.curlycord.com

Toronto Canada

http://www.telcopc.ca

 

[curlycord]

Also if you want her to answer but have calls go to his vmail then make sure his Forward No Answer ring count is shorter than hers

If still an issue mention if you are using Element Manager or set programming.

________________________________________
We take the time to try to answer your questions for free, please return the favor and take the time to answer back and include any resolution you found elsewhere, thanks.

=----(((((((((()----=

http://www.curlycord.com

Toronto Canada

http://www.telcopc.ca

 

[mbendo]

Thanks, I'll give that a try and update. Hopefully that works. Thansk for the quick response.

 

[mbendo]

I looked under the capabilities, but he Forward busy feature is not listed. Is that because under Global settings Answer DN's is set to Basic?

 

[curlycord]

If still an issue mention if you are using Element Manager or set programming. "

________________________________________
We take the time to try to answer your questions for free, please return the favor and take the time to answer back and include any resolution you found elsewhere, thanks.

=----(((((((((()----=

http://www.curlycord.com

Toronto Canada

http://www.telcopc.ca

 

[mbendo]

I'm using the BCM Element Manager

 

[curlycord]

Telephony/Sets/ActiveSets/ highlight your DN in question (Line Access tab) and look at the top right hand columns, double click the area to make an input.

________________________________________
We take the time to try to answer your questions for free, please return the favor and take the time to answer back and include any resolution you found elsewhere, thanks.

=----(((((((((()----=

http://www.curlycord.com

Toronto Canada

http://www.telcopc.ca