BCM 450 AA

[ljclives]

Hey all. A little help if you don't mind I have gotten rusty with my Nortel. I Have a customer with different departments that utilizes separate Greetings/CCR. A couple questions:
A- First one is a strange thing. I recorded different greetings and enabled a couple CCR trees. I did not implement anything but when I was testing on two different occasions the system went into Night mode. Calls were answered by the AA even though the operator extension was not in night mode. (They use Manual not Automatic). Both times I had to reboot the system to get calls ringing in to the reception. No I'm not crazy - it happened twice, two different days.

B- They have a PRI so these AA changes are for DID 364 only. I built CCR tree 5,6, and 7. I want tree 5 for the day, incoming calls ring x410 and after 4 rings play tree 5.. At the end of the day the operator will put system into 'Night' manually and I want Tree 6 to play 0 rings. If there is a Holiday I named Service mode 5 'Holiday' I want to operator extension to manually choose 'Holiday' and play Tree 7 0 rings. Can you breakdown how to accomplish that? thanks!

 

[curlycord]

Night Mode (Service Modes) is only controlled by the phone system side and not voice mail, it's either Auto or Manual and only tells the voice mail system to answer calls, you cannot choose a rings count.
It does not control which greeting to play when, that part is the job of Auto Attendant in voice mail Table settings.
Pretty much as you probably thought but if you heard a night greeting then maybe why you assumed Night Service was at fault?
Or possibly you have some rare corruption, did you try doing Feature 871 and selecting Normal mode?

Above should also partly answer #2
You can go into Table and choose what Tree to play when based on a schedule, there is no override.
You can also if need record a separate greeting such as "we are now closed" then CCR greeting takes over.
Table/X/Non-Business set to Greeting #4 is where to record (or choose another #)
F982 will tell the system to play the Non-Business greeting.





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[ljclives]

Thanks Curley Cord. Regarding the issue yes I did toggle off and on feature 871. So I can toggle 'night' mode and have it play CCR ? And 'holiday' to play CCR 7? I guess I can choose table 1 to play CCR 5 for the 'Day' but how do I tell Night mode to play table 6 CCR 6? Told you I'm rusty these days i'm working all Grandstream IP phones

 

[ljclives]

Ok slowly coming back to me. Ok so line 364 i can only have one table to play. In the table o till what ccr to play for morning, afternoon evening, and non business? So would non business be my night greeting? How do I get it to play the holiday?

 

[curlycord]

So I can toggle 'night' mode and have it play CCR ?"
Per my reply above in the first tow lines no.
You are still confusing Night Service with Voice Mail AA/CCR greetings.

Just go into Greeting Table X and you will see that you can choose which CCR tree to play when.

For holidays go and record a greeting then go into the Holidays heading and choose the greeting and/or CCR and the date it should enable.
.



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[ljclives]

Yes I understand that. Bottom line in this case line 364 I can only assign one Table to it? Within that table I can assign different CCR and different Greetings depending on time stamp

 

[exsmogger]

Think of night service as a ringing service. When night service is turned on it simply makes additional DN's ring. Usually the voicemail DN is placed in the night ringing group so that it will answer calls immediately. As curlycord wrote, it does not change the greeting that is played. That is controlled by the greeting schedule.

Brian Cox
Georgia Telephone

http://Georgia-Telephone.com

http://www.linkedin.com/in/briancox1952

 

[curlycord]

Yes only one table and choice of Morning Afternoon etc and the choice to change the start stop times for those modes.

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[ljclives]

Thanks Curlycord one last thing. A couple posts back you mentioned about the holiday greeting can you be a little more specific? What do you mean by Holidays heading?

 

[curlycord]

It has it's own heading under Auto Attendant on the left side of the page.

So record you holiday greeting under Company Greetings then click on Holidays right above it.
Fill in the details, click on Help if need but self explanatory in there.

For Callpilot 100/150 users if reading there was issues when it came at, upgrade to 3.1 to have the Holiday option and that the bug is fixed.


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[cook1082]

Sound like he's doing it thru the Tel-Set.
You need to use a PC to get to Holiday settings.

 

[ljclives]

Yes I was using Tel-set. Element manager the only way for Holiday?

 

[exsmogger]

You use the CallPilot Manager browser interface. Point your browser to

http://<BCM450

IP Address>/CallPilotManager and use your nnadmin login.

Brian Cox
Georgia Telephone

http://Georgia-Telephone.com

http://www.linkedin.com/in/briancox1952

 

[curlycord]

Using the internet browser for Callpilot and Element Manager for phone side opens up so many other features and troubleshooting tools.
That is like listening to the Radio still when we now have TV....lol





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[ljclives]

I prefer Ultra HD 4k TV's