BCM 400 WITH 4 MSPECIII CARDS MSPEC III NTBB80AC

[BCM400Guy]

I have BCM400 4.0 and would like to know if I add 2 more BCM 400 MSPECIII CARDS NTBB80AC to this system will it increase my MSC resources or is this a waste of time? My System currently has 2 cards installed but capable of 4. Any helpful information will be appreciated.

 

[Dasheen]

What's on your system? Are u using IP sets? How many? What apps?

Are u having problems?

 

[BCM400Guy]

1 DTI MBM
1 32DS MBM
1 ASM8 MBM
1 CT8 MBM

19 DS T7316e
1 i2007 set
5 i2004 sets
VPN Tunnel for remote IP Phone i2007

Keycodes
ICC
64 Callpilot VM
08 Callpilot VM
16 UM
16 Lan CTE
8 IP
VPIM/AMIS
IPSEC
2 VOIP GW
Fax Messaging

All MBM's present and installed.
Authorization codes present but not installed yet.
This system is currently being provisioned.
I have been offered 2 MSPECIII CARDS and I wanted to know if this was a benefit to this system or not. This system will be replacing a BCM50E. Company expects very high call volume 800-1,000 calls per day due to snowball marketing campaign. Again any info or guidance would be helpful.

 

[Executor71]

With 2 more PEC card you'll increase the apps (Voicemail, Faxmail, ecc.) and IP phone capabilities of the system.
I'm Italian and we don't use some of the modules you've installed on your BCM but if we have a DTM PRI module installed with 30 lines active and more than 64 user in the customer site normally we suggest the PEC upgrade cause you can add more port to the voicemail system.
With ICC active and the high call volume you have described i suggest you to upgrade the system, the risk is that some call would not be served by the ICC system....
Hope this is useful

Bye

 

[madwok]

I had one site with a BCM400 with full ACD ( 20 agents ) on 2 DTI, 12 IP sets, 64 digital humming fine on ver 4 with 2 PECs taking ~ 2000 calls a day . About once every 3 months, I do lost the callpilot services and a regular therapeuthic reboot clear out the cobweb ! I do have to set the system on 3/5 split to increase more channels on the callpilot .

 

[SupportDude]

The MS-PEC resources increase the digital signal processing capacity for voice mail, call center,
fax, VoIP trunks, IP telephony, and dial-up ISDN WAN features.

Isn't more always better.

-SD-

http://www.mysupportguy.net

 

[BCM400Guy]

Thanks to everyone for the wealth of info. I think I will play this one by ear and monitor the need for the additional resources before actually applying additonal PEC cards.

 

[SupportDude]

The only time I can remember "needing" to add PEC's was at a site that used all IP sets running a G729 codec. All the trunks were analog. Each call therefore required (3) PEC resources to process. Other than that one, never had a problem with the default two installed.

-SD-

http://www.mysupportguy.net

 

[BCM400Guy]

More good info. Thanks SD!

 

[NARSBARS]

When I come by extra PEC IIIs I install them along with maxxing out the onboard memory. The only proof I have for improvement is the systems that have the extra toys don't (yet) crash after a few years. Sometimes the other BCMs need to be rebooted.
The only time I noticed a dramatic improvement was when I added the PECs, the memory, and cloned the HD to a 7200 RPM, high end drive with a 16meg cache. You could even tell the difference when you were doing maintenance. Everything seemed to "snap" when you clicked on it.
Probably not much use, but a lot of fun.

NARSBARS

 

[BCM400Guy]

NARS- That is along the line of my train of thought. I still think that I will wait before installing the extra hardware. Thanks for the response.