gv82
IS-IT--Management
- Apr 12, 2007
- 80
An office of ours in Canada wants to redirect a DID on their BCM 400 to an external number. No problem I thought, I'll just add the external number of their choosing to the "Redirect to" field on the appropriate Target Line. I've done this for other offices without issue.
With BCM Monitor open, I call the DID and watch the BCM pickup an external line and dial the digits as I've entered them in the Redirect to field. However, I get an error message from the PSTN. If I have someone in the office dial the same number, the call goes through.
I'm stumped. Any ideas?
Thanks
With BCM Monitor open, I call the DID and watch the BCM pickup an external line and dial the digits as I've entered them in the Redirect to field. However, I get an error message from the PSTN. If I have someone in the office dial the same number, the call goes through.
I'm stumped. Any ideas?
Thanks