BCM 400: Renaming Extensions from Telset 3

[trafsta]

I want to give a coworker the ability to rename a users extension so that she can do this on her own. Currently I do this through BCM Element Manager but I definitely do not want to give her access to this so I am looking for a way to do this through the phone. I have tried following the instructions @

http://www.freevoicetelecom.com/docs/norstar_docs.php?rfile=Name_Change.htm

but to no avail ("**266344" gives "Access Denied" and "**797836" doesn't do anything at all). We are running a BCM 400 4.0 system.

Thanks in advance.
P.S. There isn't any way of allowing extension names of over 7 characters, is there?

 

[endlesswinter]

The phone log in is **266344, then 738662 then your password, if you log into EM check on your account and create a password for telset admin. also make sue tel set admin is enabled.

 

[trafsta]

Thanks endlesswinter. I set a telset password in BCM EM and the account is already part of ID 1009 group Administrator but it is still giving me "Access Denied" right when I enter F**266344 (I have closed EM for a few minutes before trying it). I'm not sure where exactly to check if "telset admin" is enabled - could someone direct me?

 

[option11newby]

Are you entering FEATURE 9*8 first?

NCSS, NCDS, NCTS

 

[trafsta]

F9*8 eh? No I was not! I tried it now and I can log in, but from there what do I do to rename a users extension? I'll keep playing with it but if anyone would care to enlighten me I would be much obliged.

 

[bluemr2]

You can give her an element manager login that is restricted so she can't change anything important. I think you can get into more trouble through a phone.

 

[trafsta]

Good point bluemr2. Lets see if I can figure out how to create her a restricted account in Element Manager. Can anyone tell me what group I need to ad her to in EM to lock her down significantly? All I need to give her is basic access to rename extensions and perhaps other minor things.

 

[Deweyhumbolt]

No way to use more than 7 characters.

Adversity is Opportunity

 

[endlesswinter]

you must program from aT7316 or M7324. You will get denied if you attemt to access programing from 7208.

 

[trafsta]

That was the problem endlesswinter! I have a 1120E IP Phone. I tried it from another digital phone and I was not told "Access Denied". Thanks!

As for user groups - is "Power User" what I would need to give? Everything else doesn't seem to allow usernames to be renamed (I tried all the groups). Power User sure does seem to give a lot of access though.

I guess I can create a new telset ID for her and give her Power User access - that would lock her down a bit and still allow her to rename extensions w/o the need for the software - am I correct?

Thanks Deweyhumbolt for answering my PS question. I was afraid that 7 was the max but was hoping there was a way to increase it. Some people's first names are longer than 7 characters with no short form name possible either.

 

[trafsta]

Ok after some testing I see now that "Power User" is sufficient for EM logins but not for telset logins (Denied in Admin is shown for telset). So if I want to go the telset way I need to give her full blown Administrator group access.

I also see that Voice Administrator (1013) and Power User (1014) both allow you to rename an extension in EM. Which of these two gives less overall access to make changes?