BCM 400 R4 Voicemail not working

[Darby123]

Hi Guru's

I rebooted a BCM 400 R4 last night. Since the reboot the Voicemail will not start.

I'm getting an error on the Webpage stating Voicemail had an unexpected error.

i know this is usually down to the Primary Hard drive failling.

I have a second Hard drive working as a mirror, If I use this Hard drive, do you think it will sort the issue?

Any thoughts would be apprieciated.

Many Thanks

Mark

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[Firebird Scrambler]

Can you ping and log onto the system via Element Manager?

All the best

Firebird Scrambler
Meridian 1 / Succession and BCM / Norstar Programmer in the UK

http://www.linkedin.com/in/davidbromley

If it's working, then leave it alone!.

 

[Darby123]

Yes all parts of elements manager is working fine. just the VM service keeps failing to start.



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[curlycord]

HD, PS or BFT is my guess's.



=----(((((((((()----=
curlycord

http://www.curlycord.com

Toronto Canada

http://www.telcopc.ca

 

[Firebird Scrambler]

Have you got a recent full backup?. You could try just factory defaulting the voicemail and then reloading it again with the backup file.

All the best

Firebird Scrambler
Meridian 1 / Succession and BCM / Norstar Programmer in the UK

http://www.linkedin.com/in/davidbromley

If it's working, then leave it alone!.

 

[Darby123]

Unfortinuatley there is no backup of the Voicemail as the service does not start. I can backup the BCM core programming, so at least I have a backup of the keycodes etc.

I do not really want to start the VM from scratch as the VM is also being used for CCR, which has around 4 years of call data information.

Do you think in swapping the mirrored hard drives around will make any difference?



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PASMI

Aastra Accredited Expert