BCM 400 - "No Resource" message when accessing Callpilot

[KBBreakpoint]

Have a BCM 400 that someone was working on and now the AA will not pick up, f-981, 985, etc. all give back a message:

"No Resource"

I checked everything I could find in the system:

Services are all running as they should. (tried stopping and restarting them to no effect)

All the line settings and other settings are set correctly and I'm able to access the Callpilot side of the box without any issues.

Checked Keycodes and all of them for CP show up in the right window as being active.

I'm starting to think there is some corruption in the software or a hardware issue or perhaps some error with the keycodes.

Any ideas?

 

[Onyx1]

Have you tried reboot/restart of BCM?

Has the BFT been checked for bad capacitors?

Have you checked the MSC?

 

[KBBreakpoint]

Rebooted numerous times.

It isn't acting like other systems that have the bad chinese capacitor issue. Ususally with those ones you get the "inactive feature" message from trying to access the VM.

Pulled all modules and reseated them including PCMCIA cards.

 

[steeef]

are your signaling channels configured right under msc resources? maybe you've chossen the wrong split mode or something. have you added ip phones?

 

[KBBreakpoint]

They have indeed added IP phones to the mix.

What am I looking for?

 

[coneil]

try rebooting 3 or 4 times and maybe you might get lucky for a temp solution. load the latest patch related to lack of available space on the f: drive.if the patch will not load and the f: drive is at "0" for available space then you will need to call nortel to have them move the DOCs folder from the f: drive to free up some space.

 

[steeef]

Every single ip-phone uses one signaling channel of the MSC. Callpilot channels also do. Maybe the ip-phones are now using the signaling-channels that were previously assigned as voice-mail channels.

Check your split mode (2/6 or 3/5?)

I think that the BCM is currently running at 2/6 and has to be changed to 3/5.
Normally you will lose the telephony-programming when changing split-modes. You can prevent this when moving the media-bay-module at bus 7 to bus 6 or any other free bus.
Set the (now empty) bus 7 to "Station module" and change split-mode now. This is done by going to "Maintenance" -> "MSC" -> " Configuration" in Unified manager.

Tell me if that worked. But do a backup before
If this does not work or is not possible because of too much modules installed, we may change the channel resource assignment.

 

[KBBreakpoint]

This makes a lot of sense for the messages we're getting and the recent changes to the system.

Is there an simple way for me to deactivate the VOIP so I can see if this allows access to the CP again?

 

[steeef]

Just deregister (unplug should be enough) some ip-phones.
And then test again

 

[KBBreakpoint]

One thing that I just found out about is that they installed the keycodes for VOIP,which they are going to use to extension call to other locations, changed the IP address of the BCM but have not set up the routing for VOIP to the other locations so there are no IP Phones to disconnect.

If I uninstall the keycodes for VOIP, what would that do?

 

[steeef]

Keycodes canot be uninstalled. But you can change the number of ip-trunks used under "ip-telephony -> ip-trunks"
Just enter a value of zero and reboot.

 

[DigitelD]

I have had the same issue on a 4.0 BCM. It turned out to be the PEC cards. After I replaced those I have not had the problem again.

SHK Certified (School of Hard Knocks)

 

[cook1082]

Ip trunks take up 1 resourse no matter the amount of trunks.

 

[madwok]

Had this problem when we upgraded from 3.7 to 4. Somehow the keycode for Callpilot got scrogged ( had 32 channels gone to 6 !) so you might want to fire up BCM monitor and also check the VM channels that are configured

 

[Onyx1]

I recently had a BCM 400 where the CP erased itself. I reload the the pgm info and 24hrs later erased itself again. All telephony pgm was unaffected & the LED status lights were normal. Found bad caps on BFT and replaced. Then had a problem when using F98x would get dead air for 15s then get disconnected. Replaced MSC as per bulletin and replaced HD. Turned out HD was missing key files.

Maybe you have a similar problem.

 

[DigitelD]

I had a 3.6 lose the VM from the hard drive but my 4.0 that said "No Resource" just like yours was the PEC cards. Try that and let us know if it fixes it. I also brought those same defective PEC cards and placed them in a 4.0 on our bench and that system did the same thing.

SHK Certified (School of Hard Knocks)

 

[KBBreakpoint]

When replacing the PEC cards, is it just a case of putting in new cards or what has to be done?

Thanks for all the info, guys.

 

[DigitelD]

Yes, take out the old and put in the new.

SHK Certified (School of Hard Knocks)

 

[KBBreakpoint]

Thought so but never hurts to ask, right?

no luck.

Tried replacing the old with new and no change.

Weird thing was that when he opened the BCM the cards were in the top positions of both PEC card slot areas instead of both in the rear slot positions.


Any suggestions?