BCM 400 Music on Hold

[Derrick72]

I have a Bcm 400 and the MOH is very low. I have tried both the audio jack and the music manager. the music going in is loud and clear and is that way if you play it on Background music through the phones but you can barely hear it when put on hold. I have rebooted and changed the audio cable on the input and also had them change the volume on the wav file for the Music manager. Any ideas how to fix this? Thank you

 

[curlycord]

When you upload music in MM there is a choice of how loud, which one did you choose?


________________________________________
We take the time to try to answer your questions for free, please return the favor and take the time to answer back and include any resolution you found elsewhere, thanks.

=----(((((((((()----=

http://www.curlycord.com

Toronto Canada

http://www.telcopc.ca

 

[jsaad]

what type of trunks, are you using a cell phone?

http://www.tgscorp.com

 

[Derrick72]

Incoming is low on cell and land lines. I will reload the music and vheck the setting

 

[bcmfiftyfan]

There have been rare times I've had to use a pre-amp like Bogen GA-2 in front of the Nortel to get adequate moh volume.

music source--> pre-amp--> moh input

 

[Derrick72]

When I Loaded the wav file I wasn't given the choice of how loud. the weird thing is that it happens when I use the MOH plug input as well. they both sound fine when you listen to them but when you are on hold it is almost inaudible

 

[curlycord]

Must be only on 50/450 then sorry.

Try an 8 BIT Mono 8 Khz WAV file


________________________________________
We take the time to try to answer your questions for free, please return the favor and take the time to answer back and include any resolution you found elsewhere, thanks.

=----(((((((((()----=

http://www.curlycord.com

Toronto Canada

http://www.telcopc.ca

 

[Derrick72]

Thanks Curly. That is what i am using as far as the cord and File. That is why it is driving me crazy. I can't explain why it is doing this to the customer

 

[curlycord]

Slightly different but you never know, could be same fix

http://www.tek-tips.com/viewthread.cfm?qid=1751919

________________________________________
We take the time to try to answer your questions for free, please return the favor and take the time to answer back and include any resolution you found elsewhere, thanks.

=----(((((((((()----=

http://www.curlycord.com

Toronto Canada

http://www.telcopc.ca