BCM 400 Element Manager connection problem.

[setenvjt]

We have a BCM 400 currently unpatched(not a partner). Element manager has developed a problem when trying to connect to the BCM. It stalls out on "resolving cartridge identifier". Its been working fine up until yesterday. It may be something as simple as a restart(dont want to bring th e phones down though). Has anyone else ran into this problem? If so did they find any remedies? Thanks.

 

[Firebird Scrambler]

Have you tried installing the Element Manager program on a different computer, using the program taken from the BCM via the Web browser?.

You might already know the method, but I've done a guide for some of my customers as I got fed up explaining it over the phone!.

http://www.ghtrout.com/bcm/Method_o...ogram_via_the_BCM_Phone_system_IP_address.zip

All the best

Firebird Scrambler
Meridian Programmer in the UK

http://www.linkedin.com/in/davidbromley

If it's working, then leave it alone!.

 

[setenvjt]

yeah. I have tried a different machine, also I have tried re-installing EM on the usual machine.

 

[Firebird Scrambler]

What you could do is to remove the following cartridge zip files from e.g.

C:\Program Files\Nortel\Business Element Manager\BusinessElementManager\bin\registry\cartridges

into a different folder. Restart Element Manager and see if it will download the cartridge from the BCM system. Also find out what cartridge it's looking for.

All the best

Firebird Scrambler
Meridian Programmer in the UK

http://www.linkedin.com/in/davidbromley

If it's working, then leave it alone!.

 

[telcodog]

Firebirdscrambler,

I'm sure you are trying to be helpful to the posters on here but surely you realize that posting links to your guides is a direct violation of the terms of use of this site because you quite often include usernames and passwords in them.

All of us have to agree to the terms of use and believe me, the owners of this site watch what we post. I know because I posted hints once and was emailed by them within hours reminding me of the TOU (as they should have).

Please remove your links or modify your guides to conform. People posting on here may not be hackers, but I have no doubt that there are many who read our replies and suggestons. Let's not make it any easier for them.

Thanks.

 

[setenvjt]

I tried removing the cartridge file but it did not make a difference. EM did not attempt to download a new cartridge either. Perhaps the service that EM connects to on the BCM has stopped? Does anyone know what service that may be?

 

[setenvjt]

I forgot to add in that this BCM 400 has been giving problems for quite some time. It was having EMS event critical errors and restarting on a daily basis. This was only fixed by removing the hard drive and repairing directory problems. After the repairs the system has been perfectly stable, however EM stopped working after about 4 days of up time. Also in this time I added a call reporting computer running Nortel RCC. Reporting is still functioning as normal.

 

[albertov]

Did you get to fix the problem? I am having the same issue right now and I also cannot connect through the telset; it says on the display "please wait".

 

[Dasheen]

Try a reboot and update your patches.