BCM 400 - CDR client RDP issue

[jvinci]

When I invoke the CDR client on my desktop to connect to our BCM 3.7 via IP address or DNS name as listed in the manual I get and error:

Unable to establish event connection: The RPC server is unavaliable.

I want to get live data from the PBX as calls are made and recived. Any ideas?

 

[subjectdog]

Try using BCM monitor instead

 

[jvinci]

I want to record the data in a log file. not just see it.

 

[MagnaRGP]

Th built in client doesn't log the information, it only displays it.

 

[jvinci]

So is there a way to log the CDR data?

 

[MagnaRGP]

You need a 3rd party CDR program.

 

[jvinci]

ok, so how do I view it with the CDR wrapper since I'm getting the RPC error.