BCM 400 4.0 RCC 1

[FLFones]

I have RCC on a newly installed BCM 400. I have a seperate PC dedicated to reporting. I have the latest patches installed. For some reason, when viewing reports, the right side is cut off. I have found no way of adjusting in Crystal Reports, but if I import to Excel, the report is ok.

Any suggestions??? Thanks.

 

[snowman50]

Check your Monitor screen is set for the correct resolution to view the files.
If every thing on the computer looks large then increase the resolution to a higher spec

 

[FLFones]

I will try that tomorrow. I will let you know how it goes. I hope it is that simple.

 

[FLFones]

I changed setting to a higher resolution today and still cuts the page at the same point. I was able to get my laptop on their network and it had the same problem. Still strange. I downloaded a new crystal reports viewer from the web and still have the problem.

 

[gberger]

Does it do that with all the reports because i do remember some of them were in the "A4" format.You can adjust the paper size before generating the report.

 

[FLFones]

All the reports I ahave tried do this. I did try A4 also with the same result. Just crazy.

 

[gberger]

You have no scrolling bar to view the right side?
I`ll check the next time i go to one of my customer that have RCC.

 

[FLFones]

It is not the scrolling bar, it is about half of the report.

 

[TLDuk]

The PC you are running the reports on has it been used for anything else prior to using it for RCC...

I had a similar problem and it turns out the customers internal build of windows XP that they imaged to all their PC`s just would not work correctly and gave me similar problems..

They ended up reinstalling windows from a CD and all was fixed..

 

[FLFones]

It is possible. Its a baptist hospital remote office. I have though tried logging in on my own laptop and had the same problem. Do you think it could be the server PC? Thanks.

 

[TLDuk]

yes the problem i had was something to do with the fonts screwing the reports, but no matter what i tried i could not fix it, ended up doing a fresh install of windows and it cured the problem...

 

[FLFones]

Thanks. I am meeting with a Baptist IS tech tomorrow. I will see if that can happen.

 

[FLFones]

Of course the IT dept. has to track down a fresh version of Windows. I will get out there when he is ready.

 

[TLDuk]

lol the usual excuses ehh ?

If its not broke tweak it..

 

[FLFones]

That was it. It was their internal software. A new and fresh reload did the trick. Thanks for your help.

 

[TLDuk]

wow only took them a month

click on the link that says "thank tlduk for this valuable post!" it will indicate a fix against the tread

If its not broke tweak it..