BCM 400 4.0 MOH over PRI fuzzy BGM is fine

[corner40]

i have a BCM400 4.0 and the MOH is intermittently very fuzzy, while at the exact same time the Background Music through users sets is perfectly clear. Has any one else experienced this? Has there been a resolution? I found another thread on here that was similar in nature to this from 2005 but never resolved. Any suggestions? Of note, we have tried multiple music sources(ie cd player, radio, ipod) and all have produced similar results. I suspect it may be something to do with sending the sound over the PRI as it sounds fine on all users sets.

Any suggestions would be greatly appreciated.

Please note, the problem is only with MOH and not BGM.

thanks
Jeremy

 

[corner40]

anyone?