BCM 400 4.0 delayed ringing hunt group calls

[countrytime]

BCM400 4.0, if user is on the phone on a hunt group call or on a target line call, when another hunt group call rings into the broadcast HG, the user either releases their current call or puts it on hold to answer the new call. All other phones in the HG start ringing immediately but the phone that just released or held a call doesn't ring for 4 rings, then it rings and the user can answer. DID calls do ring immediately when they release or hold a call. DND on busy is checked but unchecking it doesn't help. Am I overlooking a setting in the hunt group or is this a Nortel "design intent" thing?

 

[vappl]

By definition:
Broadcast — simultaneously rings at each non-busy telephone
in the hunt group. All telephones receiving the call also display
the calling line identification from the line, if the telephone or line
is configured to offer that service. Any of the alerted telephones
can access the call.
Only one call is presented to a hunt group at a time. Other calls
are queued until the first call is answered. Then the next call rings
on the remaining non-busy telephones. This feature allows the
call load to be continuously spread across the entire member
group.
I believe, Nortel intent is to present it only to the non-busy phones. The if busy condition is to present busy tone when all broadcast members are busy.
DID calls to intercom can entertain simultaneous call specially if you have more intercom appearances.Hunt group is just one appearance per phone.

 

[countrytime]

Yep, I know how HG calls work. Here is the dilema. DN 221, 222, 223 are in the HG. The users at DN 221 and 222 go to lunch, leaving only the 223 user to answer the phones. While on a call, he hears another HG call ringing at DNs 221 and 222 so he puts his call on hold and attempts to answer the new call. He has to wait 4 rings before the call is presented to his call so he can answer it. The same thing happens if he releases the call he's on. I know the obvious answer is "contact center", but it's a low-budget operation.

 

[vappl]

If a set is part of a Hunt group and a call pickup group, then an incoming Hunt group call
can be picked up from any set that is in the call pickup group.

 

[cook1082]

Plus the people that go to lunch should put DND on so the call que's so when he hangs up he will get the call.

 

[countrytime]

I had considered the call pick-up but haven't had a chance to test it. They can't put all the other sets in the HG on DND as the remaining set would never be aware of a new call coming into the HG when he's on the phone. Remember, his set is set for DND on busy.

 

[bluemr2]

The best idea is the group pickup. You can make the hunt group ring distinctively so when they hear the other phones ring, they know its a hunt group call.