BCM 3.X - SWCA calls being picked up through Call Park

[Hewcrew5]

I am managing multiple locations with BCM 3.5, 3.6 and 3.7. The locations have both Call Park features and SWCA keys (used in one department to keep held calls to themselves). Recently I received a report that other departments were able to pick up call off of SWCA keys dialing 101. I was able to duplicate at other similar programmed locations. Has anyone seen these and/or know how to keep SWCA held calls to the one department?

 

[snowman50]

I never noticed that before but try changing the parked keys to different ones.

Use higher numbered SWCA keys on the phones

Lower Numbered keys F*521,522.523

so use EG F*531,532,533 etc

This way when 101 is dialed it will look to 521 for the call,
your physical keys will be i assume 110 for 531 etc.

Hopefully the number of parked calls wont reach 110

Also in the Capibiltes tab there is a swca TAB that you can tick for the 16 buttons against each extn.
I have never actually understood what it does.
If you find out let me know.

 

[Hewcrew5]

Snowman50,

Struck out moving to higher SWCA key numbers. What's interesting is that this problem does not present itself on BCM 400 4.0's. The SWCA tab in Capabilities has no noticable effect on this problem. I am currently taking a back-up and moving forward to duplicate in the lab.

I'm open to more suggestions!!!

 

[Hewcrew5]

Snowman50. I was able to duplicate the problem and found a work around. Within Feature programming, call park can be set at "lowest" or "cycle". By changing to cycle eliminates the problem. It cause some discomfort to the folks used to parking mostly on 101, but other than that, I'm free! Thanks for your help.