BCM 3 digit dialing site to site

[rval80]

I have a BCM 450 at site A, a BCM50 at site B, and a BCM50 at site C. Customer wants to be able to 3 digit dial between the 3 sites. I have this programmed, and it works beautifully between sites A and B. It only works sporadically at site C. The IT guy says the network is fine, so is there anything I can check? Thanks

 

[stsguy]

check your routing and make sure there are no dn conflicts between sites.

 

[telcodog]

Can you elaborate on what you mean when you say sporadic?

Do you get busy, dead air, wrong extension at the far end, intercepted to an attendant somewhere etc etc?

What does the monitor show? Does it matter which site dials site C?

A bit more info will be helpful in reference to where to start looking.

 

[rval80]

When they try to dial, it comes up fast busy. When I say sporadic, I mean that it will work for a couple of hours, stop working for a couple of hours, then work again. No matter what site dials site C, this happens. Also, if you dial the main line to site A, you can enter site B and C's extensions and get to whomever you're looking for. That doesn't always work for site C either.

 

[telcodog]

Well, it's certainly pointing to something related to site C. Are you using voip trunks between them or T1's?

If its voip I would have another look at the network. If it works any time at all, that indicates the programming is correct so the most likely cause of a busy is all trunks busy, or is they're SIP, a disconnect message from the far end.

I am going to assume that your systems are patched up to date too.

 

[rval80]

Well, I finally got to be onsite when this issue actually happened. Whats going on here is that now I can dial from Site C to Site B no problem. I can dial Site A to Site B no problem. I can't dial Site C to Site A or Site A to Site C. This is looking more and more like a network issue because everything network related gets routed through site B at some point in time.

 

[gberger]

Your missing a route between site A and C.
Under Administration-Utilities you can do a ping from Bcm Site A To Bcm Site C.See if you get a reply, if not show this to the IT guy and try it again when he says it fixed.

 

[oldestgeek]

If you don't have direct routes between a and c, you need to set up remote packages in b to allow a and c to tandem through it's trunks to the other site.

 

[morgans12]

As well as remote packages make sure there are no remote filters built as well.