BCM 3.7 RCC Database Issue... 1

[Deweyhumbolt]

They lost power last weekend, to the BCM and RCC server. Ever since they can't do any reports, after that date/time. Evrything has been rebooted to no avail. Here is the report from the onsite guy.

When I click on the link within the "Reports" Section - "Get Latest Contact Center Data"

I receive the following information:

"RCC Database Update Complete 100%"

"Status (Red Dot - meaning no connection)"

ERROR! CannotConnectToDB

"Time: (Blank)"

"Processing Calls From: 2009/02/06 08:57:24"

"Calls Extracted from Received Data: 0"

What should the latest patch be?
Does anyone have the commands on a Telnet session that might help us?

Any and all help appreciated.



"Adversity is Opportunity

 

[gberger]

Hi Dewey, I usually try those to fix RCC issues;

1- In Both Call pilot And RCC under contact center connection, put back the "CCRS" password and see if it connects.
2- Under contact center connection, make sure the RCC Ip adress is selected in "select an IP adress".(for IPview)
3- To fix corrupted table, run the DBFix Utility.
4- Sometimes you might have to push the date after suspected corrupt database, so it will bypass that corrupted data.

 

[Deweyhumbolt]

Thanks gberger.

Can anyone clue me on the latest 3.7 RCC patch, or SU?

"Adversity is Opportunity

 

[jacksonbush]

The last RCC patch I see is 370.252RCC that came out on 3-25-08

 

[Deweyhumbolt]

Thanks jackson.

"Adversity is Opportunity

 

[TLDuk]

Don`t forget the put the correct voice mail patch before upgrading the RCC

If its not broke tweak it..