BCM 3.7 Call Reporting

[DigitelD]

Customer is wanting to have some kind of call reporting for their hunt groups. This is a difficult task since the hunt groups are "virtual". The hunt group metrics won't work because they reset every hour. Does anyone have a solution that will report how many calls come into a hunt group? I have tried Convertec but their products will not work with DID's or hunt groups.

SHK Certified (School of Hard Knocks)
NCSS

 

[SteveG1968]

I recently installed the CMS software from

http://www.telecost.com

and it works great. It stores CDR, Hunt Group, Mailbox and IVR data into a database on your hard-drive and allows you to keep historic data. It sounds like what you're looking for.

-steve