Hi All!
I have a few networked 400 BCM 3.6 with VoIP trunks networked.
Toronto 2xxx DN range
Montreal 4xxx DN range
Edmonton 6xxx DN range
Guelph 5xxx DN range
All locations can direct dial each other, works great!
Now, to the voicemail...
Let use Toronto as the example, this issues is applicable to all offices.
If I have DN 2282 and someone calls me from "outside" coming in through the PRI, say 416-555-1212 and leaves me a message, I can press 9 to call them back, system grabs a line from the PRI, dial the number connects, completes call.
However, if someone from any other branch calls me, leaves a message, I press 9 to call back, it's not picking up from the VoIP line pool, it's grabbing from the PRI pool and sending 4 digits, call fails obviously.. because we need to grab from the VoIP pool, or, so I think?
(each office has its own voicemail system and we don't use any networked voicemail.. AMIS?!?)
Where do I define/program the route info for the voicemail?
For DN's.. it's all up and working.. so I assume there is some place in the Call Pilot i need to program this info.. but for the life of me, cannot find where to do this.
So, can someone point me in the right path?
Thanks and much appreciated!
Jason
Feature ** RLS: The feature code to fix annoying phone calls
I have a few networked 400 BCM 3.6 with VoIP trunks networked.
Toronto 2xxx DN range
Montreal 4xxx DN range
Edmonton 6xxx DN range
Guelph 5xxx DN range
All locations can direct dial each other, works great!
Now, to the voicemail...
Let use Toronto as the example, this issues is applicable to all offices.
If I have DN 2282 and someone calls me from "outside" coming in through the PRI, say 416-555-1212 and leaves me a message, I can press 9 to call them back, system grabs a line from the PRI, dial the number connects, completes call.
However, if someone from any other branch calls me, leaves a message, I press 9 to call back, it's not picking up from the VoIP line pool, it's grabbing from the PRI pool and sending 4 digits, call fails obviously.. because we need to grab from the VoIP pool, or, so I think?
(each office has its own voicemail system and we don't use any networked voicemail.. AMIS?!?)
Where do I define/program the route info for the voicemail?
For DN's.. it's all up and working.. so I assume there is some place in the Call Pilot i need to program this info.. but for the life of me, cannot find where to do this.
So, can someone point me in the right path?
Thanks and much appreciated!
Jason
Feature ** RLS: The feature code to fix annoying phone calls