BCM 3.6 Call Center report error

[ospe]

Hi

I´ve got a BCM 400 Release 3.6 with Professional Call Center and 8 skillset programmed, All the reports were working fine but now when I try to generate the Abandoned Call Report for any skillset or If I try to generate any other report including all the skillsets at the same time the following error appears:

Error Occurred Reading Records: Logon failed. Details: Could not open the field definition file 'C:\Inetpub\

http://wwwroot\BCM35\report_pages\aban.ttx'

I can generate reports (except Abandoned Call Report) When I include 1,2,3 or 4 skillsets at the same time.

the real time reports show the abandonded calls, I reinstalled the Reporting for Call Center software but I didnt work.

Any idea?

 

[Johnthephoneguy]

Something weird like that I would try a reboot first before spending alot of time on it.

 

[ospe]

Thank.. I´m going to try a let you know

 

[ospe]

Ok... I reboot BCM and Web Host PC but the error continues, I´m going to try installing the Reporting for Call Center software in another PC, The manual mention that the SQL Historical Database is stored in a standard MySQL database, Could I check If all the database is in the SQL directory? What is This directoty?