BCM 3.6 1000 - Extremely Slow

[augs]

We installed a used BCM about 8 weeks ago. No problems until this past week. Now logging in through the web interface or even through a telnet session takes several minutes. We are able to get calls, but we cannot monitor agents real time.

When we examine the running processes, we see that a process called "sqlservr" (we assume that's MS SQL Server 2000) is using abbout 80% of the CPU utilization. The system needed to be rebooted (hard) twice due to the resources being completely exhausted. The "sqlservr" process continues to be pinning the CPU.

We are only using the Professional Call Center and reporting with only 12 agents and a single T1. Any suggestions would be appreciated.

 

[acewarlock]

3.6 does take longer to boot. have you used the BCM Monitor program to see CPU usage. also under DIAG /service manager/ LMS chang to automatic and start. you might need PEC cards.

 

[augs]

Thanks, here is what it looks like:
- LMS is set for automatic
- CPU usage is currently at 100%
- We have 4 PEC cards installed. The BCM Monitor shows that the PEC resources are 32 of 32, 100%
- We are currently receiving and routing call properly.
- Telnet and web interface are extremely slow, probably due to the current high CPU utilization

 

[senk1s]

100% ....surprised u had to reboot only twice

 

[senk1s]

what kind of PECs? - (i'm sure it is enough, just checking)

what is ur vendors response to this

 

[NARSBARS]

If you are using an upgraded 1000 you are probably using PEC ones. The memory may also be below specs. What is the processor speed? You should be using at least two PEC IIIs and 256 meg ram. I usually run the memory up to 512, but I really don't know if that is doing any good. I have a BCM 1000 using a HD with a 16 meg cache, 512 meg ram, an upgraded processor from Power Leap and two PEC IIIs. It is the fastest BCM I own and is used only for a test unit.
Sorry to go on but my PC overclocking background got the best of me when playing with the BCM.

NARSBARS

 

[augs]

No vendor. We're flying solo on this. We got the unit from eBay. It's just a temporary system until the company deploys its enterprise solution (they purchased an Avaya system). We'll probably use the BCM for the next 12 months.

WARNING - Do not try this solution on a production machine. And remember - make a backup, backup and backup again.

Anyway, I seemed to have solved the issue. Apparently the BCM uses the MSDE version of SQL Server 2000. I connected to the SQL Server instance from another SQL Server machine. There were several queries running which I could not kill. Finally I changed the SA password and everything cleared up. I'm not sure what the repercussions are yet! I may have knocked out voice mail (which we don’t use anyway).

PLEASE no one try this on a mission critical machine unless you're willing to void your warranty and start looking for a new job.

 

[biv343]

Four PEC-1's equals the same DSP resources as two PEC-3's. If it's running 3.6, and it was an upgraded 1000, it would have to have 4 PEC-1's installed, unless the previous owner swapped them for 3's.

 

[augs]

I have 4 PEC-1's

Base System is a Pentium III - 700MHz
256MB RAM
20GB Hard Drive

BCM Software 3.6 release 2.2c

Thanks all.

 

[NARSBARS]

biv343
Thanks for the correction/update on the capacity of the PEC ones.


NARSBARS

 

[senk1s]

were u running a SQL server on the BCM?

BCM is not a PC/server

 

[augs]

Not sure what you mean that the BCM is not a PC/server. Everything about it yells "Look at me I'm a Microsoft NT server".

MSDE is a very light version of SQL Server. It seems that this is the internal database used by the BCM. I still haven't figured out the root cause of my issue, but everything seems to be running fine for now.

 

[NARSBARS]

senk1s

I am confused by your saying that the BCM isn not a PC/server.

It can serve DHCP, and applications, based on an NT base.
you can hack and slash it like any other PC.

A network will see it as a server if properly configured so I am not sure what you were saying.

NARSBARS

 

[3Sixty]

I think the point Senk1s was trying to get at was the BCM is a server but not a client. You need to install the other applications on seperate machines other than the BCM hardware. It is only designed to run what has been installed on it and sometimes even that can create problems.

Marshall

 

[senk1s]

sorry abt the vagueness and thanks for clarifying me mrmarshall.

thats what i was saying -
even though it is a windows machine - do not apply patches from the microsoft website, as this windows is specialized for the BCM, and NT gives the equivalent patches

its got a webserver, but do not run the company website on it

 

[augs]

Got it. Agreed, good advice.

Thanks.

 

[NARSBARS]

Ditto,
Agreed.

NARSBARS