BCM 200 Remotly accessing everything but CONFIGURE

[poq]

Hello,

I can access the BCM200 "Business Communicaton Manager" just fine on the customers static ip. I am able to access the Wizzard, Install Clients, CallPilot, Doc, BRU, Maintenance, etc.

HOWEVER, I AM NOT ABLE TO ACCESS THE CONFIGURE (system administration & management) button when signing in.

Firewall is off. Any ideas? The static ip ping's, I get the IP address with a tracert etc...

Any help would be greatly appreciated.

 

[callpilot]

Chris,
Is java intsalled? Get the JRE from Sun.

 

[poq]

Yes, Java is installed, the Java portion loads fine, the username and password comes up fine. After entering the user name and password the i get a message after about 3 mins that says disconnected. however, at that same time, i can connect to the voicemail, the wizzard, the BRU etc.

 

[callpilot]

Try all the user name/password combos you know. Watch for a message just above the user Id.

 

[poq]

Ok. Logging in. Here is what i see...

Shows:
"In Progress" for about 3 mins.

Then it shows:
" [Connection Failed] Failed to connect to BCM server"

And that's it.

 

[callpilot]

Any chance to reboot? Do a power off reboot.

Check the logs under "Maintenance/Archlog/Browse Logs Folder" /logsFolder/IPRoute
"Watchdog" logs
etc. may be some clues there.

 

[acewarlock]

I just had that same problem 5 min ago, I closed the IE and the reopened it and then it worked.

 

[dlesap]

That's the usual problem with IE and Java. Never see any solution than close IE and start again...