BCM 200 - Dial 9 to get outside line

[wildasIwanabe]

Hi,

I accidentally changed something on the BCM but I cannot figure out what was changed. Before, if we press 9, we would get an outside line but now when it goes to extension 255 which is our fax machine.

I want it to go back to finding an outside line. I'm not sure where to go to fix or even check this setting. Please help.

 

[BombOne]

maybe direct dial? I wouldnt expect you to be able to assign anything to 9 if it was a line pool access code, or a destination code.

 

[wildasIwanabe]

I'm not sure where to check that? It used to work before.

 

[BombOne]

is the system runing 4.0? do you use element manager? or do you have to brows to the system to work on it?

 

[wildasIwanabe]

it's running version 3.6. I browse the system to work on it through I.E. I also noticed that our last line (Line 7) does not work anymore. I'm not sure if the two issues are related.

 

[BombOne]

are all the phones having this trouble, you dont have a stuck key on the phone you are testing with? What were you trying to change when you caused this trouble?

A couple of things to look at first. log in, go to services/Telephony Servises/Lines/physical lines/Enabled physical lines, then click on trunk/line data. see what line pool th elines are in.

then back out and look at general settings/access codes/line pool codes, and see if there is a code assigned to the pool you found the lines to be in.

 

[wildasIwanabe]

Thanks for your prompt reply. Yeah, all the phones are having this problem. I'll take a look at these settings and let you know how it goes.

 

[wildasIwanabe]

I took a look at this. All the lines in the "Enable physical lines" are pointing to Pool A. The code assigned to the line pool A is 9.

 

[BombOne]

and when you press 9 it goes to the fax machine? what does that mean, does the fax machine ring, then answer, like 9 is speed dilaing to it?

 

[wildasIwanabe]

When I press 9, it shows "Calling 255" on the phone and then I get the "Not in service" message on the phone and a busy signal.

Sorry, I thought it was calling the fax machine since that is set to mailbox 255, but now that I took a look at the Enabled physical lines, I don't think it's doing that since the fax machine is not part of the pool.

 

[BombOne]

wow, I dont know, I will let you know if something pops to mind, but that is strange. 9 can only be one thing in the system as far as I know. If it wansent happening on all phones, I would look at the buttons real close for a stuck one. this is strange, hopefully some one else will have some insight.

 

[wildasIwanabe]

Hi Bombone,

I got this thing to work. All I did was do a hard reboot and that fixed the problem. I tried a soft reboot the first day I encountered this problem but that didn't fix it, that is why I thought the hard reboot won't make a difference... but I guess I was wrong.

Thanks for all your help.