IP Office 406
VM Pro
I have a basic queue situation that I'm having trouble getting resolved. The company I am setting this up for has a hunt group for four salesmen named "Sales". It has another hunt group named "SalesOverflow" that will be triggered if the Sales group doesn't answer.
Here are the requirements and problems:
- "Group" ring cannot be used. The users are annoyed by how they go to answer their phone only to find someone else in another room beat them to it. Assume "Circular" must be used.
- Each station in the Sales group needs to be rang for 3 rings to give them a chance to get to the phone (about 14 seconds).
- The client calling in cannot hear more than 3 rings. Many people psychologically start hanging up if they hear the phone ring 5 times or so. So the call *must* be fielded by something quickly.
- The Salesmen are often away from their desks and would have trouble remembering to turn on / off any kind of busy / DND status.
So basically, I need some way to get the call into a queue immediately regardless of if there is an available Sales extention ringing or not since it may be upwards of 40 or 50 seconds before it finally gets to someone who is at their desk. Clients aren't going to listen to the phone ring in their ear for that long.
I tried to do this in VM Pro auto-attendant. Suppose they press 1 for "first available salesman". I tied a "Goto" function to that choice which is supposed to send the call to the "Queued" entry point for Sales. However, when I do this, all I hear is dead air and the group never gets rang.
Surely something like this can be done. I've searched the forum, but it's like a needle in a haystack with my search terms :/
VM Pro
I have a basic queue situation that I'm having trouble getting resolved. The company I am setting this up for has a hunt group for four salesmen named "Sales". It has another hunt group named "SalesOverflow" that will be triggered if the Sales group doesn't answer.
Here are the requirements and problems:
- "Group" ring cannot be used. The users are annoyed by how they go to answer their phone only to find someone else in another room beat them to it. Assume "Circular" must be used.
- Each station in the Sales group needs to be rang for 3 rings to give them a chance to get to the phone (about 14 seconds).
- The client calling in cannot hear more than 3 rings. Many people psychologically start hanging up if they hear the phone ring 5 times or so. So the call *must* be fielded by something quickly.
- The Salesmen are often away from their desks and would have trouble remembering to turn on / off any kind of busy / DND status.
So basically, I need some way to get the call into a queue immediately regardless of if there is an available Sales extention ringing or not since it may be upwards of 40 or 50 seconds before it finally gets to someone who is at their desk. Clients aren't going to listen to the phone ring in their ear for that long.
I tried to do this in VM Pro auto-attendant. Suppose they press 1 for "first available salesman". I tied a "Goto" function to that choice which is supposed to send the call to the "Queued" entry point for Sales. However, when I do this, all I hear is dead air and the group never gets rang.
Surely something like this can be done. I've searched the forum, but it's like a needle in a haystack with my search terms :/