Basic Edition

[djacobs38]

IP Office V2 R9.1. Super simple config. Customer wants all phones to ring and if not answered hit an auto attendant. The auto attendant will play a message then dump them in a general VM (with basic edition if I remember correctly the caller will have to press 0 to get the VM). The customer asked if all the VM light on all phones can light up when a VM is left in the general mailbox. There's no way to do this with basic edition correct? I know how to do it in standard mode, but just wanted to verify that there's no way to do it in basic edition before I tell the customer. Thanks in advance for the help.

 

[IPGuru]

if you are familiar with Std mode (& don't hate your customer) then don't even think about using Muppet mode.

To be absolutely honest I do'nt know whether it is doable in Muppet mode or not - because I refuse to allow our sales team to even think about selling it.



Do things on the cheap & it will cost you dear

 

[critchey]

No you can not do that in basic mode you can't even have group voicemail in basic mode let alone visual voicemail access to a group voicemail. If the auto attendant hits maximum inactivity it rings first extension in system (can not be changed) so to go to a specific extension you would need them to hit a button. Best you can do is designate the first extension as the "general mailbox" and make them responsible for its content. Basic mode sucks sorry.

 

[joe2938]

exactly as critchey has stated, best to tell them to dial 0 for a general mailbox

 

[djacobs38]

Thanks all! Yes, I am totally aware that Basic mode sucks. I cringe every time I touch it. Not sure why it even exists.

 

[ItsAlwaysACheckBox]

It's possible in Basic Mode. You just have to be very careful... Open the config in standard view and apply VM rights of the users you want to access/view the general mailbox. Recommend using x10 as a timeout in the AA will always go to the first extension in the system ( Device ID 1.)

 

[IPGuru]

I cringe every time I touch it. Not sure why it even exists.

So that Avaya can charge more money to make the system work like it is supposed to


Do things on the cheap & it will cost you dear

 

[ItsAlwaysACheckBox]

Basic has it's place. Mostly Mom and Pop shops, 10 phones or less. We sell over 1,100 basics systems a year. Just a simple partner replacement don't try to do anything more then what the partner would do. Otherwise your in Ess.

 

[IPGuru]

Partner mode was introduced in the US because US customers just could not get their heads around the fact that key ystems were obsolete & that modern PABX's could handle all the line selection & call routing without manual intervention.

in the UK (& I believe Europe) we stopped using key systems 20-30 years ago Muppet mode was not needed & not wanted but Avaya introduced it anyway (probably because partner mode in the US was successful)

I doubt that any competent UK or EU installer ever bothers with it as it simply infuriates the customer



Do things on the cheap & it will cost you dear

 

[critchey]

The problem is people buy a system with basic, expect it to work exactly like partner and/or want it to do something they need essential edition for then complain.