Basic Edition Auto Attendant

[DirectelTech]

Good day, wondering if anyone can help.

I have always used essential edition and above and have now been forced to use Basic edition.
In the Auto Attendant, is it possible to have an option to drop a message directly into a mail box. Eg: Dial 2 to leave a message for bookings, dial 3 to leave a message for scripts. And have these dropped into separate mail boxes.

Thanks in advance.

 

[Telecomboy]

I don't think it is possible unless you just have a mailbox (no phone) associated with the extension. You would just use the regular transfer action, but with no phone associated with it the call would go straight to the mailbox.

 

[DirectelTech]

Hi Telecomboy, thanks for confirming my suspicions. Do you know if there is a way to forward the voicemail notification to another user. I dont have SMTP access to email the recording.

Decided I hate basic Edition!!!!

Thanks

Kev

 

[Telecomboy]

You could do it via outcalling.

 

[mroberts]

I was searching for outcalling procedures in the Basic Edition and didn't find anything. Is the set up the same as the maiboxes in Embedded voicemail?

MRoberts

 

[kobefan67]

Yes the basic edition is the same as embedded VM for the 406v2