I need to set up one skill set and a few agents for a small Dr.s office.
Basically just need a couple agents logged in to pick up incoming calls.
And have the calls go to queue with a recording saying there call will be answered shortly.
Currently trunks ring straight through during the day and are directed to the voice mail at night via ring services. Agents will only be logged in and able to answer cal during regular service there will be no need for them to answer after hours and it will just be directed to the CCR.
Do I need to make a CDN of something that is not a extension on the system eg ext 55
Make the phone lines ring at the ext 55?
Then do I add the agents to the Skillset of CDN ext 55
There is also seems to be alot of options and times etc.. that I'm not quite sure how to set up or where to point.
Thanks for your help never worked on a Call Centre App before.
Basically just need a couple agents logged in to pick up incoming calls.
And have the calls go to queue with a recording saying there call will be answered shortly.
Currently trunks ring straight through during the day and are directed to the voice mail at night via ring services. Agents will only be logged in and able to answer cal during regular service there will be no need for them to answer after hours and it will just be directed to the CCR.
Do I need to make a CDN of something that is not a extension on the system eg ext 55
Make the phone lines ring at the ext 55?
Then do I add the agents to the Skillset of CDN ext 55
There is also seems to be alot of options and times etc.. that I'm not quite sure how to set up or where to point.
Thanks for your help never worked on a Call Centre App before.