bliemsgirl
Programmer
I have some questions about the basic call center. I just want to know if I have the steps correct because somethings are a little unclear from the manual.
After call center is enabled, u assign agents, make a skillset and then record the greeting right? Are there any extra things that need to be configured for the basic call center to work?
I also have an Auto attendant message running at the moment, how would I combine these 2? I want all my incoming calls to be handled by the call center, so I guess I would have my 5 lines picked up by the call center right?
After call center is enabled, u assign agents, make a skillset and then record the greeting right? Are there any extra things that need to be configured for the basic call center to work?
I also have an Auto attendant message running at the moment, how would I combine these 2? I want all my incoming calls to be handled by the call center, so I guess I would have my 5 lines picked up by the call center right?