Hey everyone, really basic question from a non telecom guy.
System was put in place prior to my arrival by a vendor. Basically we need 221 (incoming) to be sent to user 1 then user 2 etc. There's only about 5 of them. I figured that hunt group would be the best for this. I've setup on Avaya IP office before easily enough through the GUI, but with the BMC I'm stuck on "lines" and "DNs". Looking at manuals, much of the instruction says "assign line". I haven't been able to assign 221 yet because it is still active and had wanted to try with some lines but none seemed to work. I guess I'd need the definition of "line". Going to target lines screen, all "lines" have a corrosponding name (233 - line 233 etc) however they all have a prime set and a control set of 221.
Does this mean my hunt group line can only be 221?
Worse come to worse I will have to look at the vendor to help us out but we are not sure how much longer we are going to be on the BCM hence my attempts first.
I apologize for such a basic question, its just really not my area! I realize most of you can do this part in your sleep.
Do let me know if there's any information that will be helpful and I will do my best to provide it. My guess is that I am missing something in the logical step.
Thank you for your time and any help
System was put in place prior to my arrival by a vendor. Basically we need 221 (incoming) to be sent to user 1 then user 2 etc. There's only about 5 of them. I figured that hunt group would be the best for this. I've setup on Avaya IP office before easily enough through the GUI, but with the BMC I'm stuck on "lines" and "DNs". Looking at manuals, much of the instruction says "assign line". I haven't been able to assign 221 yet because it is still active and had wanted to try with some lines but none seemed to work. I guess I'd need the definition of "line". Going to target lines screen, all "lines" have a corrosponding name (233 - line 233 etc) however they all have a prime set and a control set of 221.
Does this mean my hunt group line can only be 221?
Worse come to worse I will have to look at the vendor to help us out but we are not sure how much longer we are going to be on the BCM hence my attempts first.
I apologize for such a basic question, its just really not my area! I realize most of you can do this part in your sleep.
Do let me know if there's any information that will be helpful and I will do my best to provide it. My guess is that I am missing something in the logical step.
Thank you for your time and any help