Base extension logging out after reboot.

[kw85]

Hi guys,

Not sure if I'm being silly (prob).

We have a customer on SE 10, primary and secondary (phones all programmed and registered to the primary). They are set up for hotdesking (base extensions are set with different numbers to the users).

When they reboot a phone or move to another network port etc, the phone comes up asking to to have the extension put back in. it doesn't seem to save it? I thought the base extension would of been saved and they would just need to log in with the user details.

Am I missing something?

thread940-1643147

 

[Yuix]

The base extension is saved, but as another user with a different extension is logging in to the phone it won't save that base extension, you may need to have force log in switched on.

Y

 

[sizbut]

I thought the base extension would of been saved and they would just need to log in with the user details."

That is exactly what it is doing. The phone has remembered its base extension and used that to re-register with the system. Then you need to log in with the user details (which includes the user's extension number).

The phone will never remember the last user who had hotdesked onto it. You might love that feature but it would cause problems for others.

The nearest you can get it to set the extension's Base Extension to match a user's Extension Number. Then on reboots that user would be automatically logged in (unless they were set to forced login but they can at least skip remember their extension number by pressing #).

Stuck in a never ending cycle of file copying.

 

[kw85]

Hi Guys,

Thank you for replying. I may have explained it slightly wrong.

Basically, when the phone reboots, the base extension is not remembered on that phone, the phone boots up and then needs the base extension entered again before the user can login. This is causing issues as the customers don't know the base extensions.

I hope this helps.

 

[sizbut]

Okay, that not expected behaviour so either a bug or something else is at play. Which phones? What IP Office release?

Just about every Avaya IP phone I've worked with has had a tenacious habit of always running back to the last set of IP addresses and base extension it had registered with if it didn't get given new settings during a reboot.

Stuck in a never ending cycle of file copying.

 

[kw85]

I did think it was odd.

They have server edition on 10.0.0.3.0, primary and secondary setup.

Handsets are 9608s I believe.

 

[sizbut]

Happen to be siting next to a Server Edition system on the test bench. A 9621 and 9641 that were set (base extension and user) to 701 and 702 respectively. Changed the users to 801/802 and the extensions to 501/502. Rebooted the system and the phones restarted.

After that the phones came back and asked for their extension number, registered them with 501/502. They then showed the user login and logged in 801/802 and made a call.

Rebooted the system again. This time the phones automatically reregistered as 501/502 as I would expect and went straight to displaying the user login.

So all as I would expect. Sadly don't have any 9608s to work with.

My suggestions would be:

[ul]
[li]Try a phone other than a 9608 and test.[/li]
[li]Set one of the extension's base extension to match a user extension number and see if the behaviour changes.[/li]
[li]Upgrade to the 10.0 SP5. This may cause a phone firmware update.[/li]
[li]Do a full Mute Clear cycle on one to try and force a full update.[/li]
[li][/li]
[/ul]

Stuck in a never ending cycle of file copying.