Bank Services error when upgrading to ACCPAC 5.6A

[Mkanya]

Hi,

I'm receiving the following error message when activating Bank Services 5.6A from Bank Services 5.5A;

"Bank 00 has outstanding returns. You must clear the returns and post the bank reconnciliation before you can upgrade Bank Services. You must create G/L batches, then print and purge the reconciliation posting journals, in order to proceed with upgrading."

I have reconciled my bank 00 upto the last active period on entries, withdrawals, returns and deposits. The recon was balancing. I posted the recon and printed and cleared the recon posting journals report.

What else can i do to resolve this problem?

 

[ettienne]

You have outstanding returns.
Do as the message says: You must clear the returns and post the bank reconciliation before you can upgrade Bank Services. You must create G/L batches, then print and purge the reconciliation posting journals, in order to proceed with upgrading.

 

[Mkanya]

Thanks ettienne for your response. I had already done everything ACCPAC is suggesting i should do. I went back to the Bank Reconciliation screen, pick up a statement date and recon date of way into the future like 31/12/2020 (in order to include lost trans), i don't see any outstanding returns when i hit Calculate. The outstanding returns might be there somewhere but they are not accessible from the windows available in ACCPAC. Checking in the database might be an option, but the question would be which tables and what to do in them. And am i going to be doing this for all companies i have to upgrade? They have been using Peresoft c ashbook instead of Bank Services, so every transaction from when they started using ACCPAC and Peresoft Cashbook, has not been reconciled or cleared.

 

[ettienne]

I have done many upgrades, if it says there is an uncleared returned check then there is one, clear it and move on.