Bad Pool Caller, system continually reboots

[Cheezah]

Bad Pool Caller

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Hi, not sure if this is the right area of the forum to post this, but I would be grateful for any help please.

Please note I know nothing about computers, I am just a user.

PC running fine for months (Win XP Home, SP2 auto updates etc)

Installed new software (Activ Studio 2 Professional Edition)but wasn't asked for serial number. On pressing 'Finish' to complete the installation, was presented with the Blus Screen Of Death momentarily before the system shut down then restarted itself and kept on doing so each time momentarily flashing the BSOD. I had to switch off the computer from the mains supply to stop it restarting.

All I could make out was 'Bad Pool_Caller' with loads of other stuff which I didn't have time to read.

It would appear that the problem is caused by this Activ software programme
but whwnever power is applied to the computer it just keeps continually recycling so I can't access the machine in order to remove this programme.

I read somewhere that having Nero Smartstart may be conflicting. Any ideas please?

Cheezah

 

[intlpet]

Have you tried using a bootup disk? Do you have a recovery program that save an image of your drive such as norton ghost?

http://www.intlpet.net

 

[Cheezah]

Sorry, no I don't have one.

 

[intlpet]

if you have a spare compatible memory ram ...replace the ones in your system now to see if that solves the problem.

http://www.intlpet.net

 

[intlpet]

also forgot to add. Try booting with your window xp cd. Make sure you setup your bios to boot cd drive first.

http://www.intlpet.net

 

[Cheezah]

Thanks for your help intlpet, I have now cured the problem by using the following method:

Instead of going into safe mode, I chose the option to use the 'Last Settings which were known to work' option.

I was able to use the Add/Remove utility to safely remove all the offending Activ software, restarted the system and everything is now hunky dory.

Thanks again for your interest, much appreciated.

Cheezah