Backup of Win2k+SP4 server hangs...

[leopard96]

Hi Everyone,

I have a server that sometimes will hang up early in a backup job and not write any more data to tape. The server is up but its like the agent and the server lose touch and the process will not stop and continue to the next server in line. I've moved this server to be next to last in the list in front of a large file server so they both can make the window.

Is there a way for the server to check for inactivity or maybe fail that particular server backup and move on after a period of time? It was attached to the server for almost 8 hours and it usually takes about 45 minutes. I had to kill the job to make it come out of it. It had backed up fine for the last 4 backups but once in a while it just craters.

Any thoughts or ideas are appreciated.

Media server is NetBackup 5.0 + MP5
Windows 2000 server +SP4
Dual 800 PIII + 1 GB RAM

Policy is a typical Windows NT policy that collects DR information backing up to a Quantum M1500 / SDLT600 drive. ALL_LOCAL_DRIVES directive.

Server being backed up is Windows 2000+SP4

Both servers are using Gigabit ethernet cards and static IP Addressing on the same subnet.

 

[Vela]

This is tough, sometimes you need to re-install the client and reboot on Win2000 to fix these types of problems..

Ryan

 

[leopard96]

Well I found about 4 copies of the bpkar and bpfis running on the server. I used PSKILL to end the bunch of processes and restarted the Netbackup client service. The backup ran that night without errors. Its just odd and annoying that about once a week or so one of the servers will just hang up and the job won't fail for the server and move on but will hang the whole policy.

 

[Stumpr]

I occasionally have this problem too. I've been too busy to troubleshoot or look at the logs.

Bob Stump
Just because the VERITAS documentation states a certain thing does not make it a fact and thats the truth