Backup Exec 9 - Linux - Unable to Attach to on the drives

[skymarvel]

Hi All,

My Setup:
Both Linux servers are running RedHat 6.2 - 2.2.14
Backup Exec 9.0 Latest Build Running on Windows 2000 SP3
Dell Powervault 132T
All 3 machines have 2 Nics and are on the same closed net. (10.10.10.x)

Backup exec can see the remote agents on the linux servers, sees the exported directories with no problems.
Once I run the backup job, I get the error:
The job failed with the following error: Unable to attach to one of the drives.

I've had only one successful backup job so far and the rest have failed.

Here is my Config for both linux servers (difference is IP)
name BACKUP1
password xxxxxxx
force_address 10.10.10.10
export /BACKUP as BACKUP include_remote
tell elmerfudd
tell_interval 30
exclude_dir /dev
exclude_dir /proc

I have called tech support and do have a open ticket with them. It's been escalated to a higher level but I need this done quick.

Any help would be greatly appreciated.

Thanks
Carlos

 

[skymarvel]

Ok, I got it working with help from Veritas Support which I have to say is just awesome.

After talking with Veritas support, problem is associated with the
BACKUP user account.

Here are the steps that got it working:
If we removed the line password XXXXXX from the /etc/bkupexec/agent.cfg
file, backups are successful.

create a backup user account on the linux machine:
Username: backup
Password: xxxxx

For Each backup job, backup user credentials must be set.
This is done in Backup Job Properties Window > Select Files to backup >
Select Resource Credentials > In the right window, select the Server
(Hard Drive Icon) > Select Change Button on the right, select the logon
account which is also on the backup server with the SAME password.

Start a job.

This worked for me just fine. Good Luck.