Backup exec 9.1 libary keeps going offline

[BackupMonkey]

Hi,

I am running a HP MSL6000 library, which has now been replaced by HP, including all 4 drives. I am also running windows 2003 standard server with x2 scsi config for x4 LTO2 drives.

The problem I have is that the library keeps going offline when you run an inventory.

I have been looking into this problem for around 5 weeks now.

Has anybody had the same.

I am happy to say that all hardware has been replaced, so must be a veritas issue.

Thanks

Alex.

 

[steveot]

Have you checked the system log for any event ID 7. 9. or 11? Have you installed/re-installed backup exec?

 

[BackupMonkey]

I have checked the event logs and i do get the event id's you mention. What does this mean.

Also I have reinstalled BE.9.1 and still the same problem.

Backupmonkey

 

[RohitThakral]

Change the SCSI cable and go for cable that should be compatable with that HP drive. you can check it out with HP customer care or HP website.

 

[steveot]

YEp - Nothing to do with Backup Eexc. These are system error. I agree with Rohit. Change the cables, cards, etc

 

[BackupMonkey]

thanks for getting back to me.

The media server I am talking about has been working for months.

I have also had x2 scsi cards and new cables installed, so has to be a Veritas issue.

I have opned a call with Veritas and been told to upgrade from sp2 to sp4.

for me to do this I have to have information that this will fix the issue.



Backupmonkey

 

[sgwisby]

Retrieve the latest drivers and hot fixes from Veritas. I had the same problem, but with a different tape library.