Backup Exec 9.0 to 9.1 upgrade Error 1065: Database does not exist 1

[Dustinn3]

I just upgraded my backupexec from 9.0 to 9.1. The server is windows 2000 Server sp4 with SQL2000 sp3. MDAC 2.8, MSJET 4.0 sp8. The installation appeared to go fine but now I get an error on bootup that not all services have started. Checking the event viewer shows that the backup exec services failed to start. When I try to start the backup exec device and media services I get the following error "Error 1065 : The database specified does not exist.".
The MSSQL$BKUPEXEC service is started. I've tried all the fixes off of the support site with no luck and I completely unistalled and reinstalled several times. I guess this is what I get for upgrading. Any help would be appreciated.

Thanks,

 

[romacau]

Hello Dustinn3,

Did you get a resolution to this problem?

I am having the same issue at the moment.

Thanks.

 

[Dustinn3]

Romacau,

Yes, I finally did last night. I went all the way through Veritas support and they finally refered me to Microsoft. The problem was with MDAC. You need to verify your MDAC with the MDAC component checker. You can download it a Microsoft's website. If you can't find it let me know and I'll send you a link.

My problem was that I had 3 different versions of MDAC installed on my server. They had me go into the registry and modify several keys,

DELETE

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Setup\ExceptionComponents

CHANGE TO 2.5

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\DataAccess\RollbackVersion

Then reinstall MDAC 2.8.
Reboot and it should work.

 

[steveot]

Dustin: Did they have you delete the whole exeption key?

 

[jferrante]

Dustinn3,

Could pleas provide the link and any other pertinent info. I've got the same problem.

Thanks in advance.

Jeff

 

[Dustinn3]

Here's the link for MDAC 2.8.

http://www.microsoft.com/downloads/...familyid=6c050fe3-c795-4b7d-b037-185d0506396c

Here's the link for the component checker.

http://www.microsoft.com/downloads/...f6-4a21-4b43-bf53-14332ef092c9&DisplayLang=en

You will also need to shutdown all your services before installation. If you are running windows 2000 you can copy msconfig from a windows xp machine. Otherwise you will have to disable the services manually.

Here's the exact process I went through.

Run component checker. Select the first option to determine release. Click yes.

Select the second option, but select the version identified in the first option.

Under file details you should see a Match if everything is correct otherwise you will see a mismatch as well. Close component checker.

Open regedit.

Browse to
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Setup\ExceptionComponents

Export the key, then delete the full key.

Browse to

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\DataAccess\RollbackVersion

Export the key data access key, then edit the string rollback version to 2.5.

Open msconfig and select disable all services.

Reboot

Install MDAC 2.8. It will ask you to reboot if it is successful. Choose no.

Open msconfig and select enable all services.

Reboot.

Hope it works for you as well.

 

[Dustinn3]

Did that work for you guys?

 

[3073]

I am running windows 2003 with Veritas BE 9.0 and having same issues, I followed your procedure but stilll no luck, any other advice?