Backup Exec 10d restore problem

[MatthijsTH]

Hello,

I'm having a BIG problem restoring files with Backup Exec 10d.

Backing up goes well, but when I try to restore then I get the following error message:
Final error: 0xe00084f0 - The device timed out.
The semaphore timeout period has expired.
V-79-57344-34032 - The device timed out.

I installed the newest drivers from the symantec site, installed Service Pack 4 and went through the How to troubleshoot issues with a Robotic Library or Tape Drive in Backup Exec 9.x and 10.x document, but I can't get it working.

The adamm log-file says the following:
Scsi Address
Prt :Bus :Tar :Lun Attributes
------------------- -------------------------------------------------------------------------------
0001:0001:0005:0000 Device Name "\\.\Tape0"
Secondary Name "\\?\scsi#sequential&ven_ibm&prod_ult3580-td3&rev_57f7#6&1ee72d03&0&150#{53f5630b-b6bf-11d0-94f2-00a0c91efb8b}"
Primary Inquiry "IBM ULT3580-TD3 57F7"
Serial Number "IBM ULT3580-TD3 9210044154"
Device Flags SCSI, SN(TYPE 1)
Device State 3, Online
Device IDs 1003, {D73A458E-1B8F-4F31-B997-D90EA16F0210}
Device Name "IBM 2"
Device Type 134283265, "LTO 64K (64K,10,0,E,HU)"
Device Features 0x001BFA7F
Device Element 0, 0

But the SCSIChanger regkey doesn't list my IBM ULT3580.
Recreated it, but no luck.
When I look in the Devices section, it lists my IBM and says it's online and active.....

What can I do?

Thank you in advance!


Best regards,

Matthijs

 

[steveot]

UPgrade the firmware and SCSI card drivers.

Sound like the write head may be at fault in the drive.

Do a search on Use Fast File Restore and FsUseAsyncIo registry changes on BE support site and make the changes and try the restore.

 

[MatthijsTH]

Thank you for your reply steveot,

Unfortunatelly this didn't work.

Maybe I can uninstall the program and try to reïnstall it?
Or is it the write head....?
Because I can make backups, but no restores.
It's a difficult problem for me.

Thank you for your help!

 

[MatthijsTH]

Problem was with the cable.

Called IBM and they gave me a link to this site:

http://www-1.ibm.com/support/docview.wss?uid=ssg1S4000338

With the ITDT tool you can test and update the firmware of the tape unit.

Thanks for your help.