Backup Exce V11d Job Engine Crashing

[debsw1]

Wondering if anyone else is having an issue with Backup Exec V11d and the job engine crashing, we have installed the product on a brand new server, backup worked all ok initially but after job had finished the server would have an application error with bengine.exe and the job engine service would stop, starting the job engine service manually and the backup would work all ok again that night but the error again literally 4 seconds after job had completed.

For the last couple of nights we have started to get the application error during the actual backup, it seems to be about an hour in after the backup has started.

The full description of the application error is as follows:

Faulting Application bengine.exe, version 11.0.6235.0, faulting module ntdll.dll, version 5.2.3790.1830, fault address 0x00044452.

Any idea's would be gratefully received.

Regards
Debbie

 

[nhbilly]

Try reinstalling yet?
What is the specs of the new system?
Run diagnostic on the machine? For Dell it comes with a boot up diagnostic partition and a disc to run test on it.
Could just be the machine itself?

Endless possibilities I'm just going for the easier one right now.

 

[debsw1]

Hi

We have reinstalled the software, applied new drivers for the hardware, checked the hardware out etc. Still having a problem albeit the problem seems to have changed slightly.

The backup runs every night, appears to nearly get to the end, finishes the verify and then the job engine falls over, the job then seems to go on hold, it then writes 4 logs, first being that the job is set as recovered, the next 2 being that the job engine has fallen over. If you take the actual job off hold it trys to run, we then cancel it etc.

The actual job that appears as recovered seems to have written everything to the tape, I have actually managed to do a restore from one of them.

Any other advice would be gratefully received.

Debbie

 

[nhbilly]

run the live updates for your 11d yet?

 

[debsw1]

Yes we have applied the ones which we thought were relevant. In looking at some info on another forum there appears to be a number of people with the problem and the common factor seems to be HP hardware.

Regards
Debs.w1

 

[nhbilly]

hardware not compatible.....that sucks.

 

[choochoocharlie]

I don't think it's isolated to HP. I am having the same problem with a Dell PowerEdge 1900. I think the problem is related to Exchange, as I can back up other data with no problem.

Anyone else with a solution or idea?

 

[Rascallie]

To confuse the issue further... I have read about this same problem with users of 9.1, 10, and 11. It seems very odd to me that this exact same problem could be reported across such a wide array of environments.

I have 9.1 running (all updates), which has been running okay for two years, until about a month ago. Now bengine.exe stops after every backup job. Restarting it works for the next backup, but then it stops again.

My server is not HP, I do not have Exchange, and like I said, it worked for years. I figure that it must have been an update from MS or BUE.

Anybody find anything further on this? I'm ready to start looking for an alternate software vendor.

Randy

 

[choochoocharlie]

I found a workaround by disabling verify on my backups. Since I did this, the backups complete without the job engine service stopping.

 

[LawnBoy]

Veritas will not support an unverified backup...

 

[Rascallie]

I think Backup Exec does support unverified backup jobs.

I have the verify option turned off in Backup Exec. I turned it off a few years ago when I was looking to shorten the backup window. I read that my DLT tape device does a proper verify on every write action, and that having the Backup Exec software run it's own verify operation was completely pointless.

All that said, since the verify in BEU is already off, this idea won't help my scenario. It is good hear that it helps some though.

Anybody have other ideas I can try? I'm fresh out.

 

[DThornton123]

I don't think it's HP hardware related. I'm running the same version of BE on HP (DL360 G5) and it's not having that problem. OS is 2003 R2 SP2 x64.

I can make the server process crash if I attempt a restore of VSS/DFSr data. Otherwise it doesn't crash at all.

Of course 11d is so buggy/flaky that above doesn't mean much.

 

[Rascallie]

I am so tired of this... failing a solution, I am now considering alternatives. Has anybody played with ARCserve lately?

 

[DThornton123]

We're seriously considering DPM.

Veritas is dead. Symantec ate it and it wasn't pretty.

 

[Rascallie]

Thank you. I hadn't heard of DPM. I am downloading a trial as I write this. The newsgroup postings I just read look very promising. It seems that it is able to write files to tape... how novel! I am so looking forward to something that just works... even in Beta form.

Cheers,

 

[choochoocharlie]

This is a microsoft Beta product. think about that. you could be jumping from the pan into the fire!. Can you trust microsoft to come out with a new product without service packs to follow?

 

[Rascallie]

Oh, I agree, a Beta from Microsoft is pretty scary. It's almost as scary Symantec's silence in the support groups, including the product specific groups that they host on their own website.

It seems clear to me that Symantec has dropped all interest in Veritas BackupExec. Reminds me of when Corel dropped investing in Ventura Publisher... anybody remember that product? No? I'll not stick around waiting for Symantec to decide thumbs up or thumbs down on BUE.

I've had to babysit my BUE tape server for more than a month. The choice before me is to throw more money at a company that is non-responsive, or find somebody who is hungry for my business. I'll consider all options, and right now people are having success with a Beta product. I'm also looking at ARCserve, but this FREE MS Beta is likely worth a day of my time.

Further, the support groups that Microsoft has for it's new product are looking pretty positive. Nobody is complaining that their software crashes every night, and MS has replied to every single posted question (all that I looked at, and I read a pile of them)

In my case, my needs are pretty basic... just file backup. I am pretty sure I could get away with the NTBackup from years past.

Best of luck everyone... I'll keep watching this thread to see if somebody posts a solution.

Randy

 

[DThornton123]

I used Microsoft's WSUS v3 from the first beta. Yes, there were problems with the first beta. By the second beta it was looking real good. RC was a solid product.

I also use BE 11d. After being released for over 6 months I rate it as equivalent to the first beta of WSUS and in many cases worse.

In the past I was hard core anti Microsoft. In the last few years they have demonstrated they can produce a good software and are very responsive to their customer's needs.

DPM is in first beta yet is getting very good reviews. This is the exact opposite of BE 11d. The second beta of DPM is due out soon and if I were the PM for BE I would be VERY concerned.

I've used BE for years and didn't consider anything else when I took over the IT for the company I work for now. After a few months of 11d I wouldn't even consider BE for a backup solution.